Fares and Passes

 Where to Buy/Reload Lift Pass Card

New Lift Pass cards can be purchased at the Transit Administration Office, City Hall, or a select retailer. 

If you requre a Youth, Senior, or Discount Pass, proof of eligibility is required to obtain your card. You must get your Lift Pass card from the Transit Administration Office. 

Until April 25, 2025, City Hall is available to confirm proof of eligibility and issue new Youth, Senior, or Discount monthly passes from 8:30 a.m. - 12:30 p.m. and 1:30 - 4:30 p.m. Monday to Friday.

Effective April 1, 2024, the single rider day pass is available at the Transit Administration Office only. 

Transit customer service and administration at 570 Fort William Road is open to the public Monday to Friday from 8:30 a.m. to 4:30 p.m. For the month of April 2025, the administration office is open until 6:30 p.m. on Tuesday and Wednesday and Saturday from 9:00 a.m. to 1:00 p.m., exlcuding Easter weekend.

For your desired outlet you may wish to call ahead to confirm hours of operation and accessibility features.

Lift Pass cards can be reloaded online with a Visa or MasterCard.

Retail Outlets

Where to Buy

Paper tickets are being phased out as we transition to the electronic fare system. 

For your desired outlet you may wish to call ahead to confirm hours of operation, accessibility features, and to ensure tickets are available. 

Transit customer service and administration at 570 Fort William Road is open to the public Monday to Friday from 8:30 a.m. to 4:30 p.m.

North Outlets

South Outlets 

Cash Fare and Tickets

Children

Children aged 12 and under ride for free. Children age 6-12 ride for free, however they will require a Lift Pass. Parents and/or guardians are solely responsible for ensuring their children can independently use the transit system before permitting their child to travel unattended when using Thunder Bay Transit services.

Fare Fraud

Fare fraud is a serious criminal offence. If you use a pass fraudulently, an Operator may confiscate it. In the event of a disagreement, you must pay the cash fare and contact Transit Services.

Lost or Stolen ID Cards and Transit Passes

Transit is not responsible for lost or stolen ID cards or bus passes.

Monthly Passes

Monthly passes are good for the calendar month shown on the front of the pass. Monthly passes are available by age.

• Youth - 13-24 years old
• Adult - 25-59 years old
• Senior - 60 years and over

Discount passes can be purchased and used if you have a valid Transit Accessibility ID card or a Lift+ ID card.

On Sundays and holidays, Adult monthly passes can be used by one individual OR two adults/seniors and 3 youth OR one adult/senior and 4 youth.

Single Rider Day Pass

Day Passes offer unlimited rides for a travel day.

Day Passes can be purchased from the Transit Administration Office located at 570 Fort William Rd. If you already have a reloadable Lift Pass, you can purchase a single rider day pass by reloading online or in person at available reload locations. 

Important Note: If your reloadable Lift Pass has multirides and a Day Pass loaded onto it, when it is tapped on the farebox it will start the 24 hour period for the Day Pass. Therefore, if you have multirides on your card, we recommend that you do not load the Day Pass until you are going to use it. Otherwise, it may use the Day Pass when you intended to only use single rides.  

Ontario Seniors Tax Credit

Effective July 1, 2017, the Ontario Government has introduced a refundable tax credit for Ontario seniors aged 65 and over. The tax credit applies to public transit services, including Thunder Bay Transit and Lift+ Specialized Transit. Fares eligible for the tax credit include tickets, monthly passes, and annual passes. Only cash fares on specialized transit are eligible. To claim the tax credit, you must have an itemized receipt and the pass if available. For more information, visit the Government of Ontario website.

Transfers

You may request a transfer if you pay the fare with cash or a ticket. A transfer is valid for ninety (90) minutes from the time it is issued and must be requested when you board the bus.  

Transit Accessibility ID card

To obtain an ID card, you have to provide proof of your disability with a doctor's letter, ODSP statement, or CRA disability tax credit statement. ID cards are available at Transit Services and are valid for three (3) years.

Senior Annual Pass

The annual pass gives you twelve (12) months for the price of nine (9) and is only available for purchase at Transit Services. It is valid January 1^st to December 31^st for the year it is issued and is available for sale November 1^st to March 31^st.

Support Person

A support person can travel with you free of charge on both of our services. An ID card issued by Transit Services that shows that a support person is required is mandatory. You have to complete a support person application form for Lift+ or a support person application form for Thunder Bay Transit. Bring your completed form to Transit Services.

Taxi Scrips

If you are an active Lift+ passenger, you can purchase Taxi Scrips that allow for a 30% cost savings off the metered fare of a taxi. You must have a valid Lift+ ID card. You are responsible for calling and booking your own taxis.

Affordable Bus Pass

The Affordable Bus Pass program is a pilot program intended to address income-based barriers and assist households in accessing more affordable Thunder Bay transit services.  The affordable bus pass program allows each participant to purchase one (1) Adult Monthly Bus Pass at half price per month.  There is a limited number of participants each year.  Applications are approved on a first come, first served basis.  Once the program limit has been met, applications will no longer be accepted.