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Water bills will be issued as scheduled despite Canada Post strike

Posted on Wednesday, October 08, 2025 02:08 PM

The City of Thunder Bay is reminding all Section 3 water billing customers, which includes the Westfort, East End, Parkdale, Arthur St, Victoria Ave and 25th Side Road areas, that water bills will still be issued the week of October 13, as scheduled, despite the ongoing Canada Post strike.

Customers are advised that bill due dates remain in effect, and payment is expected on or before the due date – November 14, 2025. Section 3 residents submitted meter readings in September.

To avoid delays,...

fall leaves, kraft bag and rake

First of Two Fall Leaf & Yard Waste Curbside Collections Begins Next Week

Posted on Thursday, October 02, 2025 12:20 PM

This Fall there will be two Leaf & Yard Waste curbside collection periods. The first will begin next week, taking place between Oct. 7 and 17, and the second will take place between Nov. 4 and 14 - on residents’ regular recycling days.

“Having two Fall collections gives residents more flexibility and convenience,” said Jason Sherband, Manager of Solid Waste & Recycling Services. “We’ve had good weather so far this Fall for yard cleanups. Many residents are ready to put some of their yard waste...

City of Thunder Bay Introduces E-Billing for Water Accounts

Posted on Wednesday, October 01, 2025 03:16 PM

Taking a step forward in modernizing service delivery and enhancing customer service, the City of Thunder Bay is pleased to announce the launch of e-billing for water account customers.

Customers who opt for e-billing will receive their water bills directly via email, ensuring timely and uninterrupted delivery.

This initiative is part of the City of Thunder Bay’s ongoing Digital Strategy to expand online services.

Sign-Up for E-Billing by visiting www.thunderbay.ca/waterbilling. The 8-digit account...

City of Thunder Bay Launches Project to Centralize Customer Service

Posted on Wednesday, October 01, 2025 01:46 PM

The City of Thunder Bay is moving forward with plans to create a centralized Customer Service Division, a “one-stop shop” designed to make it easier and faster for residents to access City services.

The new division will bring together front-line services so that residents can contact the City by phone, email, online, or in person—without needing to know which specific department to call. This change will reduce wait times, improve follow-up, and create a more consistent and inclusive service...

Designated Truck Route Takes Effect in Early October

Posted on Monday, September 29, 2025 03:25 PM

Starting in early October 2025, the City of Thunder Bay’s new Designated Truck Route (DTR) will come into effect as part of a plan to enhance public safety.

Under the new DTR, transport trucks will be redirected off Dawson Road and Arthur Street, and instead required to use Highway 11/17, which is specifically built to higher design standards and maintenance operations.

“Redirecting heavy truck traffic to Highway 11/17 is a strategic move that prioritizes the safety of our residents while...