In response to the Provincial Order prohibiting organized gatherings of more than five people, tonight’s Open Session of Committee of the Whole will be conducted largely by electronic participation.

Only the Chairs of Committee of the Whole and Council (Councillor Mark Bentz and Mayor Bill Mauro) will attend in person together with City Clerk Krista Power and City Manager Norm Gale and one other person for technical support. Councillors and other members of Administration will join by phone.

On March 23, City Council enacted new provisions for electronic participation to support the conduct of meetings by teleconference. Media have been advised that they cannot physically attend the meeting but can continue to access the meeting via our live stream, Shaw Cable and Tbaytel channels, with follow up questions directed to the Chairs or Administration through the City Clerk.

Spring Program Registration Cancelled
Effective immediately, the Recreation & Culture Division’s spring program sessions scheduled to start March 30 – April 30 are cancelled.

Staff are proceeding to apply program registration credits. Clients wishing to request a refund instead of a credit to their account may call Community Services at 625-2227 or 683-3233 on Tuesday, March 31 or email communityservices@thunderbay.ca. Do not leave credit card information over voicemail or email - staff will get back to you. Refunds may take up to 3-4 weeks to process.

Quest: Tech & Gaming Event
The annual Quest: Tech & Gaming event has been cancelled. Updates including a possible future event date will be available at: www.thunderbay.ca/events 

55 Plus Income Tax Program
The 55 Plus Income Tax program is cancelled until further notice. Please note that the deadline to file taxes has been extended to June 1 and staff will contact those with appointments to re-schedule once the 55 Plus Centre is open again.

Make an Appointment for Important Business with the City by Phone
All City customer service counters are now closed to the public, and available by appointment only.

City services information and appointment bookings:

  • Animal Services: 684-2156
  • City Hall Services (Office of the City Clerk, Commissioners of Oath, Marriage License, Lottery License): 625-2230
  • Parking Authority: 625-2370
  • Mountainview Cemetery: 625-3014
  • Building Services: 625-2578 or 625-2725, or email pkok@thunderbay.ca
  • Planning Services: 625-2542 or 625-2531, or email lmceachern@thunderbay.ca 
  • Licensing & Enforcement: 621-4082, or email seanherman@thunderbay.ca 
  • Realty Services: 625-2991, or email jdepeuter@thunderbay.ca 
  • Driveway Permits, Heavy/Oversized Load Applications, Sewer and Water Connections/Disconnections, Park Bookings, Contract Books for Capital Projects, Golf Services, Marina Contracts, and General Engineering Inquiries: 625-2266

Decisions on programs and services are being made on a daily basis. For the most up-to-date list of service changes, and additional city service information lines, visit: www.thunderbay.ca/coronavirus

For public health information, visit:

  • www.ontario.ca/coronavirus - the Ontario Ministry of Health reports on the status of cases in Ontario each morning at 10:30 am.
  • www.TBDHU.COM/coronavirus - the Health Unit’s website contains links to credible sources of information for both the public and local health care providers.


- 30 -

Contact: Stacey Levanen, Supervisor – Corporate Communications, 625-3650