The City of Thunder Bay is in the process of investigating a security staff interaction with patrons at the City Hall transit terminal and the conduct of everyone involved.

Additional security was recently added by Thunder Bay Transit for the City Hall terminal after increased incidents of aggressive behaviour was being reported by transit drivers. In the event that a trespass notice needs to be issued to an individual for repeated incidents of aggressive behaviour, photos are taken on occasion to help identify the individual for other transit drivers.

“This matter is being investigated and administration is following up with the company who provides security at City Hall, and also with City staff who were present,” said Norm Gale, City Manager. “We are committed to ensuring the safety of City employees and the general public.”

City Council was informed of the complaints and is aware of administration’s work to respond to this emerging situation. The City of Thunder Bay remains committed to a respectful workplace for all City staff, patrons and users. 

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Contact: Stacey Levanen, Supervisor – Corporate Communications, 625-3650